Question 1.Do you offer a money back guarantee?
Yes. Return your kit to us within 30 days and receive a full refund.
Question 2.Do you offer technical support?
Call 8 - 5 pm Pacific for all technical issues. Email pictures of scratches to us 24 hours a day and we'll respond with detailed advise.
Question 3.Where do I go for refills?
Order directly from us.
Question 4.Do I have to mix colors?
90% of the time, you'll get a match "out of the box." 10% of the time, a combination of colors can be mixed for a correct match. For example, an uncommon shade of silver can be matched by mixing one of our lighter shades of silver with a darker one.
Question 5.How do I learn to use the kit?
A full color manual includes photos of over 20 common scratch types. Included are instructions on how to repair these scratch types, how to sell them, what % visual improvement you can expect from touchup, and what price to charge for the repair.
Question 6.Are the repairs permanent?
As long as the repair area is cleaned and prepared with our
methods and chemicals, ScratchOut paint is permanent and will not wash or chip away.
